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White Tiger Support

Get the help you need to make the most of White Tiger. Find answers, tutorials, and connect with our support team.

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Documentation

Comprehensive guides, API documentation, and step-by-step tutorials to help you get started.

Video Tutorials

Watch detailed video tutorials covering setup, configuration, and advanced features.

Live Chat

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FAQ

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Frequently Asked Questions

Quick answers to common questions about White Tiger

How does White Tiger connect to my existing CCTV system?

White Tiger connects directly to your existing CCTV cameras using RTSP URLs. No additional hardware installation is required - simply provide the camera feed URLs and our AI starts analyzing in real-time.

What if I don't have CCTV cameras?

No problem! We offer an audio-based alternative. Simply install microphones in your facility and our companion software on your computer. The software captures and transmits audio to our AI for real-time analysis and detection.

What types of incidents can White Tiger detect?

White Tiger detects fraud, harassment, customer bounce, staff diversion (manipulating/redirecting customers), employee desk absence, customer wait times, admission/referral tracking, and vehicle number plates - all in real-time with instant alerts.

How does the diversion tracker work?

Our AI analyzes staff-customer interactions to detect when employees attempt to manipulate or redirect customers to other services or locations. You'll receive real-time alerts when suspicious diversion behavior is identified.

Can White Tiger track employee attendance at their desk?

Yes! White Tiger monitors employee presence at designated workstations and sends alerts when staff are absent from their desk beyond your specified time thresholds, helping ensure consistent service coverage.

What's the difference between admission tracker and referral tracker?

The admission/referral tracker distinguishes between customers referred by your internal staff versus organic walk-ins. This helps you measure employee referral effectiveness and understand your customer acquisition sources.

Are alerts sent in real-time?

Absolutely! All detections are processed in real-time, and alerts are sent immediately via your preferred channels (email, SMS, or mobile notifications) so you can take action right away.

Can I get a demo before purchasing?

We offer personalized demos and a 30-day free trial. Contact our sales team to schedule a demo tailored to your specific use case.

Popular Help Articles

Most viewed articles and guides

Getting Started with White Tiger

Complete setup guide for new customers, including camera integration and initial configuration.

Configuring Real-Time Alerts

Learn how to set up custom alerts for fraud detection, harassment, diversion tracking, and other incidents.

Understanding Detection Features

Detailed guide on all AI detection capabilities including employee monitoring and customer analytics.

Audio-Based Integration Setup

Step-by-step instructions for setting up microphone-based monitoring when CCTV isn't available.

API Integration Guide

Connect White Tiger with your existing systems using our REST API and webhooks.

Support Plans

Different levels of support for different needs

Standard Support

Included with all plans

Email support
Knowledge base access
Community forums
48-hour response time
Priority Support

Professional plan and above

Everything in Standard
Live chat support
Phone support
24-hour response time
Enterprise Support

Enterprise plan customers

Everything in Priority
24/7 support
Dedicated account manager
4-hour response time

Still Need Help?

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